F.A.Q.

How secure is my personal information?

Walrus Wears adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What kind of garments do you print on?

Our regular shirts are District and Bella + Canvas shirts, 100% cotton, pre shrunk, soft and super comfy shirts. Our hoodies are Port & Company's 50% Cotton and 50% Polyester. Our 3D Printed Products are made of a high quality Spandex & Poly fabric for maximum breath-ability, stretch and comfort. 

How do you print on my shirt?

For the regular shirts we use DTG (Direct to Garment Printing), which is a method where our epic printer directly applies the ink onto the t-shirt with inkjet technology. It involves a very special printer, which prints the ink directly onto the garment in the desired design while using the power of love. DTG uses specialty inks, which are absorbed by the fibers of the garment. Our 3D Shirts are made with dye sublimation, also known as All-Over-Printing, which allows for designs to be placed across the entirety of a product, without any limitations in color. When all-over-printing is applied to fabric, you can expect a soft to the hand touch, and for the apparel to never crack, peel, fade, or wrinkle.

How do I check the status of my order?

You can check if your shirts have been shipped by entering your order information on the Track Order page. For other merchandise,you will receive an email once your items have been shipped.

Do you ship internationally?

Yes! We are currently shipping world-wide, so if you have an address that accepts mail from your local post, you can order and subsequently use our AWESOME shirts and other merchandise!

How long does processing and printing take for regular T-shirts?

It usually takes us 2-3 business days to process and print your order.

How do you ship the shirts and how long does it take?

We ship domestically via UPS Mail Innovations, that means you'll get your shirts in 3-7 days after they've shipped depending on your state. Internationally we use a service called Asendia USA and the average transit time is 5-12 days depending on the country.

How long does processing and shipping take for other products?

It usually takes between 2-3 weeks for product arrival, sometimes it might take up to 5 weeks due to high demand. 3D apparel takes 5-8 days to print and then 1-2 more weeks to ship.

I've only received a part of my order! Where are the rest?

Since we sometimes ship our items from multiple warehouses you might receive some of the items separately. So if you've only received a part of the order there's no reason to worry, the rest of the items are on their way.

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, contact us as soon as possible, we might be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order. Since every shirt is custom made for our customers, if your order has already entered the processing process, we won't be able to change the size or variant. The same goes for changing the shipping address if the product was already shipped.

What is your return policy?

You can check it out Here